Policies

What happens if I am late for my appointment?

Please let us know if you feel you are going to be late for your appointment. We will try and accommodate you and carry out as much of the session as possible. If there is another appointment directly after yours, we may have to shorten your session. The price will remain the same even for shorter sessions. All appointments run for half an hour. Please be mindful of this as staff also have commitments outside of the facility.

Dirty Dog/Excessive Shedding Policy

We understand that at certain times of the year it can be a challenge to keep your dog mud free. We kindly request that you bring your dog as clean as possible to the centre. Owners of excessively dirty dogs may be asked to rinse their dog in the DIY dog wash prior to their session, only if time allows. This may result in your session being cut short due to time constraints. Otherwise, the dog will not be permitted in the treadmill to maintain water conditions for other clients.

If your dog is shedding, we kindly ask that you brush them prior to their appointment. All dogs must have coats in good condition and free from matting, packed coat, or excessive shedding prior to using the hydrotherapy facilities. Please ensure that you brush any excess loose, packed, or matted coat out of your pet’s fur prior to your appointment. Dogs with excess shedding or unkept coats will not be permitted to use the facilities in order to maintain water conditions for other clients.

Both of the above are to be determined at the discretion of the Hydrotherapist.

No Call/No Shows

We understand that things come up and you may need to cancel your appointment. However, please respect our time. If for some reason you and your dog

are unable to addend a session, a call, text or email to advise us that you cannot attend would be appreciated. Reminder text messages are sent out

two days prior to your appointment. As advised in the reminder text message, the number it is sent from does not support replies, we do not receive them.

You need to contact us directly on 0428 878 241.

As a result, anyone who has pre-paid sessions and is a No Show/No Call three times will have each following No Call/No Show deducted from their pre-paid pack thereafter.

Any pay as you go appointments who are a No Call/No Show three times will have any pre booked appointments cancelled and no further appointments will be made unless payment is made prior to the appointment.

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Scratching, attempted biting, actual biting (bruising and breaking of the skin with intent) by pets along with any hostile behaviour from owner/s may result in following:

Owner/s maybe asked to handle the dog/s (this includes putting on and removing of harnesses, moving the animal into and out of the treadmill, post session rinse and towel down);
Owner/s must have complete control of their dog/s at any given time whilst in the facility (this includes putting on and removing of harnesses, moving the animal into and out of the treadmill, post session rinse and towel down);
Your dog/s may require being muzzled whilst in the facility;
We reserve the right to refuse to treat your dog/s (this includes behavioural issues or that your dog/s are no longer capable of undertaking hydrotherapy safely);
We reserve the right to cease a session if it becomes unsafe for both the staff member and dog due to behaviour which will result in the refusal to book any further appointments based on any of the above (and cancellation of any further pre booked sessions).

Staff safety along with that of your animal is paramount and will not be compromised under any circumstances.

Soggy Doggy Hydrotherapy

0428 878 241

DIY DOG WASH AND LAUNDRY FACILITY

Policies

Policies continued